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To long for a very small job
Car recalled for theEGR replacement a task that appeared to take an hour to complete yet the car was kept from 9.20 am until 5.00pm why? Was it because I wasn't a paying customer I was put at back of que.
Very helpful staff. Quick and easy dealings.
They look after a number of our cars and I have always been very happy with the service provided
Because it didn't cause me problems in my day
Always get a great service at Cooper Durham. Staff are friendly and knowledgeable.
Staff are very courteous
Helpful with everything and very accommodating
I've been dealing with these people for approximately 8 years and they look after me extremely well.
Unable to find parking space. Went in for a simple windscreen wipers replacement. Staff unable to tell me how long it will last. Had to wait for over an hour. Special offer included 1L of windscreen wash - not provided.
Car was only part cleaned, top of the alloys were still caked in dirt...
I was booked into drop my car off for a service at 8.30am. At 9.00am I was seen by one of the service advisors.
Problem solved, just took a long while for an available date (with courtesy car) to get it booked in.
excellent customer service throughout
Cooper BMW managed to perform a service to the minimum standard however have been unclear when dealing with a 4 x warped break discs issue that they have initial stated was caused by a defect and later stated was caused by wear and tear.
Sometimes communication between customer and workshop is incomplete or incorrect. Discussion necessary to clear up any misunderstanding.
Very professional and friendly
Ok. The service tick box sheet said I was sent a video which I wasn't. This then made me consider which other items on the check sheet had been omitted yet ticked to say they had been completed.
Not only did they supply the car but have maintained an interest and acted accordingly.
I was waiting half an hour to get my car back even though I was told it was ready earlier and the tyre fitted was flat because of an unsealed valve so I had to drive back.
Very courtesy, pleasant and efficient service given by the Service staff and Reception staff equally.
Feedback from service department staff
Done everything thing I asked with no problems at all. What more can you ask for. Nearly got a m5 for a curtisy car to that would of made my day
The people I came into contact with were pleasant and well informed.
Very professional and courteous staff.
On going issue that has not been rectified yet
I thought I had a problem on my car but it was was explained to me that this was a characteristic of my car
Some time required to source required soare
The Salemens couldn't have done enough to help and make the whole process enjoyable and exciting. Kept me in the loop while waiting for my new car..
Time and time again as we use BMW Durham we leave as highly satisfied customers. Just wish we could say the same regarding Car Care Centre in Sunderland.
Great dealer, fantastic service and very pleasant and helpful to deal with. Very highly recommended.
I know my car has been well cared for and prepared for the next 12 months.
Works carried out to high standard, great comms and reasonable price.
The car was very well looked after and the service was taken care of by Michelle, she rang to give me updates when needed and then even stayed behind late for me to collect the car when I was delayed, this was appreciated.
Very helpful on booking in and kept me informed with progress on the day.
Terrible service, never informed me what was happening, told me a pack of lies about what was happening. Was told a creaky suspension noise was a characteristic of the car. Really for a 60k car? Was told it's getting a software update when it wasnt.
Car was serviced to a high standard
This dealership knows me, respects me and always meets my expectations.
I was quoted an incorrect price at the service desk which was almost double the price stated on the service booking site. My car was washed and parked for a considerable time before I was summoned to the service desk to pay and collect my car
They were able to tell me exactly what wrong with my cat. They provided detailed diagnostic report.
Car sorted no problems
Seals were replaced around driver and passenger windows - no attempt had been made to clean the glass after the seals were replaced.
I have nearly always had excellent customer service at Cooper Durham and have recommended them to several friends & family. My in-laws were so impressed, they bought a car there without looking anywhere else. The staff are always friendly & helpful.
The only concern i have is I was not contacted with regard to the repair, other than the repair was completed and the car was ready for my collection.
Friendly and very helpful and professional staff.
There was a little issue with the car but overall I was very happy
Fast and professional
Service department were very professional and pleasant. The most important thing for me was communication. I was kept informed of the progress of the work being done. Loved the valet too, my car was gleaming when I collected it
The lady I dealt with was very helpful
A professional and friendly experience with nothing being too much trouble. Sales lady went out of her way to help us as did the whole service team. Thank you to whole team at Coopers.
I was taken to the service desk straight away, and the car booked in.The car was washed etc and ready promptly.
Highly competent and efficient service & MOT. Friendly staff. Excellent communication before and during service day.
Special thanks to the collection driver Anthony. Pleasant, courteous and professional
Kept me informed and ensured all concerns were fully addressed and understood - Ryan was great in making the experience trouble free.
Helen was very attentive and professional; she kept me up to date on the progress of my vehicle.
Friendly courteous staff, good communication, no real issues. Never give 5 stars in these surveys.
The car seems fine now.
World class service and a truly enjoyable experience. Helen went way above the bar to ensure that we had an exceptional experience.
Good time keeping. Service receptionist very good
I took the car in for 9:00am and was told it would be done by 13:30pm. I turned as stated and it was still where I left it in the car park. I wasted a full morning of my time which was unnecessary as it was done within 30 minutes of me waiting!!!
Car was serviced efficiently and was even washed and hoovered.
The initial service was fairly satisfied but as the re call was the initial reason I came to the garage but service was completed at the same time at an extra cost I didn't expect to pay for as I had gone over 73 miles, after being given wrong advice
Really helpful reception team, gave a very warm welcome and technical staff who went over and above.
Dead easy no fuss
My car was pre-booked to an appointment for a routine tyre replacement to be done whilst I waited. It took 2.5 hrs to complete and at a cost 50% more than a high street retailer who would normally complete the job in 40 mins. No apology/explanation.
The lead time necessary to get a loan car is disappointing, OK if the car is to be in and out the same day but if it has to be in for more than a day it can be a real inconvenience.
The car was taken on 3 tests totalling 35miles after diagnosis by the centre of a known fault that can result in the car catching fire (EGR cooler). It was recovered to the garage not safe to drive by BMW ES. I can't get a satisfactory answer why,
Efficient service and great customer care at the garage. Mpg on the x3 is still quite low...better than it was, but keeping an eye on it.
Service advisor Wendy was first class so she gets 5 stars - it's a pity the workshop let her down
service could not have been any better, pleasure to do business with this little Dealer, very warm and welcoming experience.
staff very helpful, they keep you informed of what is happening with your car
I was asked if I wanted my car washed and valeted on completion of the recall service. I said yes, but the car only had water put over it as the windscreen and car was still dirty, and not dried.
I had an issue with voice activation and whilst that was not solved on the first visit, possibly due to a misunderstanding, it was on a further visit
the service was performed promptly and I was kept informed of the matters arising throughout the day.
They had much more flexibility than the branch I usually use which fitted my busy schedule better, I was dealt with quickly and professionally, Lauren even walked out to the courtesy car with a brolly for me when is started to pour down with rain.
Pleasant helpful person dealing with booking car in, good loan car, and work completed satisfactorily and on time
The time I had to wait for one of the service advisors to return from their meeting. Surely the management can arrange temporary cover
Stress free experience.
Booked for warranty work. Your were nearest dealer who could undertake the work within a reasonable timescale. Still 90mile round trip. came back in afternoon to be told you never had parts so would need for another day. Waste of 1.5 days.Frustrating
The car valet was rushed and handover was not satisfactory. Brand new oyster leather should not have black smudges from when an techician has been in to check over the car before handover. Very dissatisfied
More info should be given at handover about important controls. Its difficult to think of all the questions you need to ask and its to late as you drive up road.
First class service throughout
Professional standards are very high at CooperDurham which, for the purchaser, is very reassuring.
Whole experience was good
Again, Adam was amazing throughout
Sara at Coopers BMW Durham went through everything from the order to the handover
The slow process in settling my old finance deal has caused a bit of frustration with an otherwise smooth process. I don't feel I should be chasing up BMW to settle an agreement they agreed to settle some 3 weeks ago.
Again, everything went well